Building a high-performance organization in a volatile world can at times seem fairly elusive for those who are leading large institutions. From the growth of technology and shifting customer expectations to the emergence of new markets and global competition, it is clear that what it takes to be successful today is different from what it took just a decade ago—and certainly different fr…
Hindsight may be 20/20, but without a crystal ball, how can you make sound decisions now that will steer your organization toward success on the road ahead? The Baldrige framework for performance excellence® is a validated management tool designed to help organizations do just that. The framework—the Criteria for Performance Excellence®—can help you improve your organization’s current o…