The journey toward greater customer centricity

Advances in technology and communication, combined with the explosive growth in data and information, have given rise to a more empowered global consumer. Recent economic and political events highlight the need for insurers to understand how consumers view the world and the most important attributes for their purchasing decisions. Our discussions with global insurance executives, non-exec…

Population health management

Continued pressures to reduce health care costs, improve quality and implement value-based payment programs are moving providers and payers toward closer alignment. Population health management (PHM) is a key collaborative strategy for both groups to enhance care delivery, control the cost of care and work together to better the health of their communities. The concept of PHM is not a new one.…

IFRS changes impacting the banking industry: An update for the CFO Second edi…

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Understanding Customer Behaviour in Retail Banking

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Mobile technology poised to enable a new era in health care

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Mobile technology poised to enable a new era in health care

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