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Selection Criteria for Remote Support Tools “Best of Breed” Products Spee…
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NTRglobal and SSPA

Remote support technology is one of the most popular service and support automation tools for high-tech companies, with a well understood and easily documented return on investment story. Though basic remote control is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should und…

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1-15
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cover
Selection Criteria for Remote Support Tools
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A Joint White Paper from the SSPA and NTRglobal

Remote support technology is one of the most popular service and support automation tools for high-tech companies, with a well understood and easily documented return on investment story.

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