The version of Zendesk covered by this book is the latest public release as at September 12, 2012. Zendesk has a frequent—often weekly—release schedule, with new features and updates to existing features. The release notes are made available to the public in the official What’s New in Zendesk forum. Throughout this book I’ve deliberately de‐ scribed features without giving detailed st…
The goal of this book is to provide a broad range of information about gov- ernmental accounting and financial reporting that will be useful to people who either have no (or very little) accounting background or have some accounting knowledge in the commercial or not-for-profit accounting areas, but do not un- derstand governmental accounting. Over the past few years governments have been imple…
White-collar crime is rampant, and has been for some time, in the business community of the U.S. economy. Experts have estimated that the costs of white-collar crime averages about 20 times the costs of street crimes each year. The Association of Certified Fraud Examiners (ACFE) estimated that fraud cost the U.S. economy $660 billion in 2004. But white-collar crime has taken a backseat to stree…
This feature explores the operation of individual markets. Patterns of behavior in markets for specific goods and services offer lessons about the determinants and effects of supply and demand, market structure, strategic behavior, and government regulation. Suggestions for future columns and comments on past ones should be sent to James R. Hines Jr., c/o Journal of Economic Perspectives, D…
Jean-Paul Sartre’s The Transcendence of the Ego (hereafter TE) first appeared as an article in the French academic journal, Recherches Philosophiques in 1937. It was among Sartre’s first philosophical publications, the outcome of a period of intense critical engagement with the phenomenological philosophy of Edmund Husserl (1859–1938). Sartre had become interested in phenomenology earlier…
International capital mobility is today a concern that breeds broader social uncertainty because of unprecedented degrees of financial social- isation. Financial markets now attract a greater volume of savings than at any previous time in their history. Existing living standards are there- fore increasingly dependent upon the market environment continuing to function in the manner prescribed by…
As the IT Manager for a business with 150 employees, Max devotes his working life to managing every aspect of the company’s IT systems and services – physical, virtual and mobile. He’s also responsible for keeping all servers, desktops and mobile devices up and running – plus ensuring sensitive corporate data is safe and secure. With so many tasks to juggle – and tight budget co…
There is an ever-increasing need for advanced information and decision support systems in today’s fierce global competitive environment. The profitability and the overall business can be managed better with access to predictive tools—to predict, even approximately, the market prices of raw materials used in production, for instance. Business analytics involves, among others, quantitative te…
Malware, virus, e-mail scam, identity theft, evil maid, password logger, screen scraper… Cyber security concerns everyone. Computers can be your trusted friends or traitors. The Internet is a scary place. Going on the Internet is like walking the streets of a crime-ridden neighborhood. Cyber criminals work to steal your privacy, money, assets, and even identity. Cyber-attacks are intangible, …
When the World Wide Web was first developed, it was a static place. It was mainly a really big library with information that visitors could read. Documents were linked together so that the information was easy to find, but the Web pages were basically static. Every visitor to a Web site saw the same Web page. Over time, the Web has evolved. It’s now a dynamic environment where visitors inter…
Security and privacy issues have risen in importance as the use of technology increases. Newly devel- oped technological devices for asset security can only be successful if people are willing to use them. Gaining an understanding of individuals’ acceptance and possible use of new security technologies would be beneficial to entities that are developing, marketing, and implementing new securi…
The papers in this volume, and the symposium on which it is based, reflect the work of managers and union representatives, engineers and consultants, professors, and practitioners. Despite their common interests in the implementation of new technologies, these groups do not often meet and talk together. There are language barriers across the groups as well as within; there is no more automatic …
PDF Hacks is ideal for anyone who works with PDF on a regular basis. Learn how to create PDF documents that are far more powerful than simple representations of paper pages. Hacks cover the full range of PDF functionality, including generating, manipulating, annotating, and consuming PDF information. Far more than another guide to Adobe Acrobat, the book covers a variety of readily available to…
OSWorkflow is a Java-based open-source workflow engine. It helps you to focus your work on the business logic and rules rather than working on heavy coding. Integrating OSWorkflow into your application is very easy and fast. OSWorkflow provides all of the workflow constructs that you might come across in real-life processes like steps, conditions, loops, splits, joins, roles, etc. The latest ve…
Service-Oriented Architecture (SOA) may consist of many interconnected components. As a result of this, the Oracle SOA Suite is a large piece of software that initially seems to be overwhelmingly complex. In this chapter, we will provide a roadmap for your understanding of the SOA Suite and provide a reference architecture to help you understand how to apply SOA principles with the SOA Suite. A…