The Data Quality Imperative in Governance, Risk, and Compliance (GRC)

More than ever, organizations require trusted, high quality data to satisfy governance, risk, and compliance (GRC) initiatives. Organizations are discovering that poor quality data has a significant impact on their ability to support business processes, comply with industry regulators, and to make accurate decisions and are raising the visibility of data quality activities within their enterpri…

GROUNDWORK OPEN SOURCE VS. HP SOFTWARE

According to Gartner Dataquest* IT Operations Management software consumed $12.9 billion in spending in 2007. Of this, $4.3 billion, or 33%, was spent on availability, performance, and network management, representing the largest portion of IT Operations Management software spending. Just over $3 billion of this, or 70%, was spent amongst only four vendors: BMC, CA, HP, and IBM, also known as …

IT Innovation Success Kit

Improving business processes was the No. 1 business priority for the fourth consecutive year in Gartner’s worldwide survey of 1,500 Chief Information Officers (CIOs).1 Business process improvement is just one part of an overall focus on strate- gic contribution that the business is expecting from CIOs. In addition, 83% of the CIOs in the Gartner survey anticipate significant change in their …

IT Automation Success Kit

It’s no surprise that the downturn in major world economies poses a threat to business growth. As Price water house Coopers revealed in its 11th Annual Global CEO Survey published in 20081, the percentage of CEOs who say that they are 'very confident' about the potential for business growth has fallen for the first time since 2002. Competition is not diminishing, however, and CEOs continue …

Building the Path to Better Profits

When it comes to software implementations, organizations large and small share the common goal of rapid deployment and return on investment. Small and mid-size businesses(“SMBs”) however, face unique issues and challenges that might not be satisfied by vendorsth at typically serve the Fortune 1000 or “Tier I” community. Such vendors may tout specialized “SMB solutions”, but many tim…

The Cisco Smart Business Roadmap

The rate of change and the amount of competition in the business world is escalating. Small and medium-sized businesses (SMBs) need to ensure that the technology solutions they buy meet today’s business needs and are flexible enough to grow with this rapidly evolving business environment. The Cisco® Smart Business Roadmap provides a structured, planned evolution path to help organizations ta…

The CyberAngel® Encryption & Tracking Software

The CyberAngel with Wi-Trac ® ® Security Software utilizes our unique Alert..Lock..Locate technology to provide Real-Time Security and Tracking & Recovery of your computer in the event of loss or theft. The CyberAngel® with Wi-Trac® will detect unauthorized access of a protected computer and immediately protect all sensitive or confidential information on that computer, as well as locking …

Knowledge Management is NOT an Add-on

Has a CRM or incident management vendor ever told you how wonderful their knowledge management “module” is? If so, beware: knowledge management must be the core of any successful CRM deployment, not an add-on module. Knowledge is power—but only when it is deeply integrated into the customer experience, the agent experience, and the enabling technology. A vendor with a knowledgebase modul…

Service and Support: Made to Measure

Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support leaders are metrics masters: from electronic status boards to thick monthly reports, filled with charts and tables, leaders manage by the numbers. Traditionally, measuring support operations has been straightforward. Shorter hold times are better; higher abandonmen…

The Invisible Threat: Interference and Wireless LANs

I nterference is a fact of life in the unlicensed bands used by wireless LANs (WLANs), and is an increasing challenge in all WLAN environments – the enterprise, outdoors (including metro-scale Wi-Fi meshes), and in the residence. As the number of unli- censed devices grows and as ever more mission-critical applications are deployed on WLANs, interference represents a challenge that must be ad…

Monitoring and Managing Distributed Retail Locations

According to Gartner Research, "The retail sector has a long-standing reputation for conservative technology adoption… However, much is changing in the retail sector, which is increasingly concerned with the capabilities of the 'big-box' retailers led by Wal-Mart. Retailers of all sizes are now realizing that operational efficiency is not enough to compete. Effective IT solutions, or the lack…

Achieving configuration compliance in a regulatory framework

Companies have devoted significant time and resources to achieve compliance with many pieces of legislation, such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. An important element of compliance with specific regulations is achieving a compliance framework internally. Compliance with external mandates can be more easily met by first ensuring that the network is compliant with the internal s…

The Credibility Revolution in Empirical Economics: How Better Research Design…

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The Credibility Revolution in Empirical Economics: How Better Research Design Is Taking the Con out of Econometrics

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Managing IT Performance and Availability from an End-User Perspective

As companies mature their IT operations, they know more about the performance of their networks, applications, servers, databases, and mainframe systems. However, reliable information about end-user experience remains elusive. This information is vital to gauge how well IT is adding value to the business. Obtaining reliable information about the end-user experience is just the first ste…

Stay One Step Ahead with Synthetic Performance Monitoring

To be competitive in today’s environment, businesses must be able to measure and report on application response times from the end-user perspective. This not only helps to validate system performance, but also provides a foundation for quantifiably managing and reporting on service level agreements (SLAs). It also enables preventive maintenance, allowing businesses to make system correc…

Connecting Business and IT Goals With Closed Loop Client Management

Client Management is the IT discipline of managing the lifecycle of end user systems (including desktops, lap- tops, and handhelds) from initial deployment, through provisioning, upgrade, and patch, to deprovisioning and decommissioning. This entails conflicting requirements from IT – which requires tight control and detailed planning – and the business – which requires flexibility and fa…

The ideal security patch process

Imagine.that.you’ve.been.tasked.with.improving.the.corporate.patch.management.process..Would.you.know. what.the.ideal.patch.process.looks.like?.This.white.paper.breaks.down.the.patch.process.into.its.basic.pieces,. and.recommends.a.simple-to-use,.best.practice.approach. After.talking.with.many.IT.organizations.and.surveying.the.state-of-the-art.in.Change.Management.approaches,. we.documented…

How to Design & Manage a Strategic Outsourcing Program and Avoid Common Mistakes

Independent Software Vendors and Application Service Providers have become increasingly pressured by external market conditions in developing an offshore sourcing strategy, yet few succeed in designing a strategic, not just tactical cost-savings approach.

VMware Cookbook

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Measuring Performance in Small and Medium Enterprises in the Information & Co…

Small and medium-sized enterprises (SMEs) in the information and communication technology (ICT) industries play a crucial role in the new economy. Most SMEs operate in a fiercely competitive environment; as such, it is important to optimize business practices. It is believed that performance measurement (PM) tools can help to identify weaknesses, clarify objectives and strategies, and improve…

Visual Studio Tools for Office 2007

The first part of this book introduces the Office object models and the Office primary interop assemblies (PIAs). You also learn how to use Visual Studio to build automation executables, add-ins, and code behind the document by using features of Visual Studio 2008 Tools for Office 2007 (VSTO 3.0). • Chapter 1, “An Introduction to Office Programming,” introduces the Office object models a…

Introduction to Information & Communication Technology

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Introduction to Information & Communications Technology

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Virtualization: A Manager’s Guide

Virtualization is a way to abstract applications and their underlying components away from the hardware supporting them and present a logical or virtual view of these re- sources. This logical view may be strikingly different from the physical view. The goal of virtualization is usually one of the following: higher levels of performance, scalability, reliability/availability, agility, or to cre…

Statistics in Business, Finance, Management & Information Technology

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Introduction to Information & Communication Technology

The equipment you will be using is a personal computer or PC. Computers have transformed the way we live, as they allow us to conduct so many different activities more efficiently than before. Using one is very straight forward. Computers allow us to work with numbers and information in a way few of us could ever conceive of even 20 years ago. Computers allow us to organize al types of informa…

VEHICULAR AD HOC NETWORK SECURITY AND PRIVACY

Impaired driving, traffic congestion, and treacherous driving conditions have caused numerous accidents every year all over the world, leading to great suffering of people in different ways such as great anguish, fatal injuries, and horrendous loss of human lives. There were nearly 6,420,000 auto accidents in the United States in 2005, where 2.9 million people were injured and 42,636 people kil…

Information Technology Project Management

Many people and organizations today have a new—or renewed—interest in project management. Until the 1980s, project management primarily focused on providing schedule and resource data to top management in the military, computer, and construction industries. Today’s project management involves much more, and people in every industry and every country manage projects. Project management…

INFORMATION TECHNOLOGY PROJECT MANAGEMENT

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Unity 2D Game Development

Sometimes, the best way to go forwards is to go backwards. Science advances by learning how things worked in the past then improving upon them. Video games are quite the same in that they learn how things worked in the past, improve them, and then double the explosions. Although the actual improvement of games is in the eyes of the beholder, few can argue the extreme advancements that have been…