Information Technology

Command Center Handbook Proactive IT Monitoring

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Monitoring should be proactive, not reactive. Its purpose is to sound an alert when something has the potential for failing, not to notify when something breaks. It alerts the right people that a failure may occur if an action is not taken to correct the event that just occurred. Early warning alerting and monitoring can be done in various ways and through numerous tools. One way is by setting thresholds so that alerts are generated when an event reaches a specified value. For example, an alert would be generated if the hard drive on a server with 500 MB of space gets down to 75 MB free, in other words if 85% of the available space is used. The first alert would be sent to the command center (and hopefully the support staff) when available space on the drive reaches 15%. When the first alert shows up, someone should be dispatched to investigate and correct the issue. If the incident is not corrected, a second alert would be generated and sent when available space reaches 10%. A third alert would be sent when the available space reaches 5%. If the condition is not fixed, when the available space reaches zero, the server will crash and your customers will be unable to perform the functions that generate your income. If you let that happen often enough, your customers will take their business elsewhere.

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Series Title

Command Center Handbook Proactive IT Monitoring

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Publisher

: ., 2014

Collation

1-9

Language

English

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NONE

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Edition

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Subject(s)

Command Center Handbook Proactive IT Monitoring

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