Information Technology

Making iT SupporT Social

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Forget about Farmville. Social media is becoming essential for IT organizations looking to improve support and boost productivity. Social media has made the world a smaller and more enlightened place, allowing friends, family members, business colleagues and often strangers to share information, play collaboratively, and lend each other support across counties, countries and time zones. As social media’s popularity grows, enterprises and their IT organizations are realizing that the technology can be used for more than just playing games and sharing family photos.
When the collaborative power of social media is tapped and the knowledge and good will of people utilized, the essence of information technology service management (ITSM) can be more fully realized. When done right, social IT support can give IT organizations the power to more efficiently help people, both inside and outside the data centre, obtain fast and accurate service and knowledge. By helping users help each other within a managed framework supporting both real-time and archival knowledge, socially enabled support inevitably leads to enhanced IT productivity and efficiency as well as more satisfied end users.

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1-5

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English

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NONE

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Making iT SupporT Social

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