Information Technology

HOW TO GET ITIL DONE

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Few would argue over the crucial role of IT in today’s economy. In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency of modern organizations.
Stepping out of the shadows and into the limelight has created new challenges for IT, however. Expectations have risen dramatically throughout all levels of the organization and its ecosystem of customers, partners, investors and stakeholders. Everyone expects – and demands – more from IT.
Despite the implications of Moore’s Law, IT still represents a significant investment for most organizations. Faced with increased demand and finite resources, many organizations have set their sights on three broad goals:

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: ., 2007

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1-5

Language

English

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NONE

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Subject(s)

HOW TO GET ITIL DONE

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