Information Technology

Selection Criteria for Remote Support Tools “Best of Breed” Products Speed ROI for Technology Investment

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Remote support technology is one of the most popular service and support automation tools for high-tech companies, with a well understood and easily documented return on investment story. Though basic remote control is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a ―best-of-breed‖ product will accelerate operational improvements and customer satisfaction ratings. In this report, find out 10 critical selection criteria to use when evaluating remote support platforms, and identify how moving beyond homegrown or freeware tools will accelerate the achievement of business goals for your service and support operation.

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: ., 2009

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1-15

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English

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NONE

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Selection Criteria for Remote Support Tools “Best

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