Information Technology
IT Automation Success Kit
It’s no surprise that the downturn in major world economies poses a threat to business growth. As Price water house Coopers revealed in its 11th Annual Global CEO Survey published in 20081, the percentage of CEOs who say that they are 'very confident' about the potential for business growth has fallen for the first time since 2002.
Competition is not diminishing, however, and CEOs continue to place demands on IT to deliver strategic business value as a means of differentiation. Differentiation in a down economy stresses the importance of doing more with less. IT must discover new ways of working to increase efficiencies and contain costs without sacrificing the service it delivers. Volume I of this executive briefing series examines how IT can benefit by using integrated IP telephony to scale the service desk without increasing headcount. Leveraging IP telephony to voice-enable the service desk not only delivers hard dollar savings by dramatically reducing per ticket transaction costs, but also allows IT to transition to a true service center, delivering the enhanced value required for the business to become more competitive.
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- : ., 2009
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1-19
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English
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NONE
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