Information Technology
Enterprise Search
This book has been written to help business managers, and the IT teams supporting them, understand why effective enterprise-wide search is essential in any organization, and how to go about the process of meeting user requirements. This could be by improving the existing search application(s) or by specifying and implementing a new search application. Search technology is not easy to understand without a good back‐ ground in applied mathematics or information science. This book has just two chapters out of twelve on search technology, with the objective of providing just enough detail to understand the possibilities offered by enterprise search and the software available on commercial and open-source terms. A good place to start might be Chapter 12 on critical success factors. If you are not able to meet at least eight of the twelve success factors then you really do need to read this book. Chapter 1 and Chapter 2 set the scene, explaining why effective enterprise search is essential to any organization. Over the last couple of years a number of surveys have been published which show that most organizations are finding it increasingly difficult to find information that has been created at some considerable cost in terms of staff time. It is not just that the volume of information being created as increased but that low storage costs mean that nothing is now thrown away. The user research techniques described in Chapter 3 may well come up with some uncomfortable outcomes as you may find that your colleagues are reduced to emailing around the organization to find the information they need to make business-critical decisions. Chapter 4 considers the elements of an enterprise search strategy, highlighting the importance of allocating an adequate level of staffing to the support of search. An organization with more than 1000 employees probably needs a search support team of two people, and above around 10,000 employees this will double.
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