Management

TOTAL QUALITY MANAGEMENT IN LOGISTICS: A CASE STUDY FROM THE TRUCKING INDUSTRY

---

This thesis investigates the impact of the Total Quality Management (TQM) movement on the logistics industry as a whole, and, more specifically, its impact within the trucking industry. Its focus then narrows to study the practical aspects of implementing a W. Edwards Deming- based quality program within a particular trucking company,MasonTransporters,Inc. The effectiveness of the company's implementation effort is assessed using data collected from a survey questionnaire,formal interviews,and personal observations during a non-site visit. Successes and shortcomings of the implementation process are highlighted and discussed.

---

Availability

No copy data

Detail Information

Series Title

-

Call Number

-

Publisher

: .,

Collation

1-130

Language

English

ISBN/ISSN

-

Classification

NONE

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

TOTAL QUALITY MANAGEMENT IN LOGISTICS: A CASE STUD

Specific Detail Info

-

Statement of Responsibility

-

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment