Management

A MODEL PROCEDURE INTEGRATING TOTAL QUALITY MANAGEMENT INTO THE SOURCE SELECTION PROCESS

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This thesis was an attempt to construct and refine a model procedure for DoD
contracting activities to utilize when integrating quality factors such as Total Quality Management into the source selection process for major acquisitions. The primary objective of this thesis was to modify application guidelines for the Malcolm Baldridge Quality Award into source selection criteria, and then devise a procedure to temper the results of the basic proposal evaluation with a degree of risk determined from a Performance Risk Assessment of the offeror.
A secondary objective of this thesis was to construct the model procedure in a manner which allowed maximum flexibility to contracting activities to tailor any aspects of the procedure to fit local requirements, regulations and standard operating procedures.
The final objective of this thesis was to obtain feedback from knowledgeable and experienced Government contracting or policy personnel, and to modify or refine the procedure into a more feasible, useful model.

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English

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A MODEL PROCEDURE INTEGRATING TOTAL QUALITY MANAGE

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