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Total Quality Management and Operational Excellence
When I wrote the first edition of Total Quality Management in 1988, there were very few books on the subject. Since its publication the interest in TQM and business performance improvement has exploded. There are now many texts on TQM and its various aspects, including business/operational excellence, business process management, Six Sigma and Lean manufacturing based approaches
- Edition
- F O U R T H E D I T I O N
- ISBN/ISSN
- 978-1-315-81572-5
- Collation
- -
- Series Title
- Total Quality Management and Operational Excellence
- Call Number
- 025-22 Tay o
Total Quality Management and Operational Excellence
This book is about how to manage in a total quality way through excellent operation. It is structured in the main around four parts of what has become known as the ‘Oakland model for TQM’ – improving Performance through better Planning and management of People and Processes in which they work. The core of the model will always be performance in the eyes of the customer, but this must …
- Edition
- 4th Edition
- ISBN/ISSN
- -
- Collation
- -
- Series Title
- Total Quality Management and Operational Excellence
- Call Number
- -
Total Quality Management and Operational Excellence
When I wrote the first edition of Total Quality Management in 1988, there were very few books on the subject. Since its publication the interest in TQM and business performance improvement has exploded. There are now many texts on TQM and its various aspects, including business/operational excellence, business process management, Six Sigma and Lean manufacturing based approaches. So much h…
- Edition
- 4th Edition
- ISBN/ISSN
- 978-1-315-81572-5
- Collation
- -
- Series Title
- Total Quality Management and Operational Excellence
- Call Number
- -
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